Frequently Asked Questions
Billing -
Where can I make my payment?
You can log on into our billing system http://www.media-craft.com/modernbill. Once you are in the billing system, go to “My Finance” menu and then go to “My Invoices”. Click on the invoice number. You will see two buttons (paypal and worldpay). You can choose either one to make your payment.
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What if i forget my password?
Click on the link “Forget your password?” on the main page. Key in your email address. A reset password will be sent to your mailbox (username account) regarding your password.
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What happen if i do not renew my package on time?
You will be given a reminder of three times to make your payment. After the third time, your account will be suspended.
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What if I accidentally delete off the invoice thatis being sent?
You are not able to delete invoice(s).
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What if my CC number is invalid?
Try key in your CC number without spaces. Alternatively you can provide us with your CC number and we will pay on your behalf.
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Web Hosting -
Will you place banner or advertisement on my site?
HostingBegin.com does not require customers to place our banner ads on your site.
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Do you offer 24 hours phone support?
HostingBegin.com are able to keep our prices lowest in the industry, because we do not support on-site and telephone support to our customers. Do be assured that HostingBegin.com will response to your technical request in a timely manner via email within less than 48 hours.
We will soon be launching technical phone support.
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Can I access my site without placing the www.?
Yes, you can access your web site with or without the www.
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Is there any additional charge for having sub-domain?
No, there aren't any additional charges involved if you wish to have more than one sub-domain.
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What will be the cost for me having my 2nd domain parked with HostingBegin.com?
There will be no additional cost to have your 2nd domain name parked at HostingBegin.com DNS server. This are only allowed according to our Hosting Packages as there limitation for each hosting account to have limited domain parked.
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Do you host foreign domain names?
Yes, all domain names will work with HostingBegin.com accounts.
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Do you host foreign domain names?
Yes, all domain names will work with HostingBegin.com accounts.
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Do I need a Linux machine to access my account?
No, you don't need to have a Linux machine to access your account as you may access your accounts with just an Internet Browser (example: Internet Explorer/ Netscape or Opera).
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What kind of server uptime do you guarantee?
Well-maintained and responsive server administrative teams keep our server up time at around 99.5%, one of the highest in the industry today.
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Do you support IMAP?
Our servers are configured to work with both POP3 and IMAP. We will recommend you to use IMAP due to security issue.
IMAP has encryption to your password during downloading of email to Outlook Express/Netscape mail, as POP3 does not support encryption.
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Do you support Java-servlets (JSP)?
No
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Do you support Active Server Pages (ASP) application?
Unfortunately, we do not support ASP at this time due to the fact that we only host our customer on LINUX servers.
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Do you support MS FrontPage Extension?
Yes, HostingBegin.com are able to support FrontPage Extension.
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Do you offer password-protected directories?
Yes, since it uses .htaccess, FrontPage users must use the password protection utilities that come with the software.
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What type of database system do you support?
HostingBegin.com only support MySQL database. Our server does not support Cold Fusion as this point of time.
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Do you support SSH or Telnet?
No, we do not support both SSH and Telnet. It's mainly because we care for our customer web site security issues. By giving SSH/Telnet access are already 45% risk to all our customers that either one of the user will break the system and defaced any website.
We ensure 100% security for all our customers by not taking such risk; hence we at HostingBegin.com had to drop the SSH/Telnet Access.
An article wrote:
‘The expense of tracking and collecting evidence per hacker costs up to US $250,000, not counting prosecution cost. Security is one of our top priorities, we hope our clients view our decision the way we do, and it is for our clients benefit.
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What is the path to Perl/ Sendmail?
The path for Perl and Sendmail are as below:
Perl: /usr/bin/perl
Sendmail: /usr/sbin/sendmail
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Does HostingBegin.com have any pre-made templates for sale?
Will be available soon.
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What will the cost be for my domain name on the second year if I decide to host with HostingBegin.com?
HostingBegin will renew your domain name for $10/yr for the following second year.
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Can I change my domain name if my application was applied wrongly?
Yes, you may. But there will be an extra cost involved, as HostingBegin.com has make the purchase of your first domain name. Therefore, on the second domain name there will be a charge of $15.00 for the domain name.
At the same time, you would have to contact our technical support department regarding this issue, as there are changes that need to be change from the system.
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Can I have my refund by check, if I've paid by credit card?
It is the clients' responsibility to supply a valid credit card at the time of refund request. Please note that refunds for money wires and / or check orders cannot be honored, as they are not applicable.
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Is there a minimum contract that I have to keep or can I cancel at all time?
No, there is no contract for the amount of months that you have to keep the site. You can cancel your account at any time. When you cancel your account, we will refund the amount equal to the remaining unused portion of your account back to your credit card. The setup fee is not refundable and will be excluded from all our hosting packages.
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Will your system support Dreamweaver?
Yes, our servers support Dreamweaver and other HTML editor.
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Can I use your services to send Spam?
No, HostingBegin.com defines Spam to be mass, unsolicited, impertinent messages (i.e. junk mail on the Internet). Accounts, which send Spam, will be immediately terminated, and will be charged theft of service fines up to $1 per message plus a $10 processing fee per complaint received.
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Can I upgrade my hosting package whenever it's needed?
Yes. You will just need to inform HOstingbegin stuff and we will get it done for you.
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Are there any discount given for a Non-profit Organization?
Our prices are one of the lowest in the industry for commercial web hosting. We believe our accounts are already very reasonably priced at $55.00 per year and the entire hosting package comes with a free domain name. There are no additional discounts for non-profit organizations at this time.
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Which payment method do you accept?
We accept all major credit card (example: Visa, MasterCard, American Express).
Payment by check will be available soon.
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How often will I be billed?
When you are billed is based on which hosting agreement you select.
For example: if you select a 3-year agreement you will be billed once every 3-year.
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How do I access webmail?
To access the web mail feature from any computer please follow these simple steps.
1. Using a web browser access the following:
http://yourdomainname.com:2095 (replace yourdomainname.com with your domain name)
2. You will be prompted to enter the username and password to the email account that you wish to view and administrate. The username should be the complete email address of the account being accessed.
For example: username@domainname.com (replace username and yourdomainname.com with your username and domain name)
3. Then simply enter your password and you will have access to your web based email account.
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What Is CGI and how is it going to help me?
CGI is translated as common Gateway Interface. It's used to provide interactivity and turn static pages into dynamic ones. What do I mean? Let's take a guestbook for example.
Most of them are powered by CGI. They allow your visitors to leave their comments on your site. This makes it interactive. But guestbook is only one example. You also have bulletin boards, form processing, counters, and much more.
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How am I supposed to install a script?
Usually 95% of the scripts that I have tried before have complete instructions and a special ReadMe file with everything you need to know about installing that script. I recommend you reading the instructions a few times before starting to install the script. This will help you to make less mistakes.
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What does "chmod" mean?
To chmod a file means to set a certain permission. Few of the most common chmod commands are 775 and 777. To chmod a certain file or a category using FTP client find something like "Change File Attributes" and enter the chmod command script instructions tell you. If you are using Telnet, here are a few commands that you should use in order to chmod a file or a directory:
u = the file's user (or owner)
r = read access
g = the file's group
x = execute access
o = others
w = write access
a = the user, the group, and others.
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What are the most common errors and how do I deal with them?
One of the most common errors is "500 Internal Error". The chances are that you will experience it many times. The worst thing about it, is that it doesn't actually tells you what's wrong with the script. It only tells you that something isn't right. There are several possibilities that make up 99% of this error. Here they are:
* Incorrect path to PERL. See the next question for more information
* Syntax error. Check and see if you didn't accidentally deleted a command or a word that the instructions didn't tell you to.
* Incorrect CHMOD command. Make sure that you chmod the file exactly as the instructions say. Most of the times it will be either 755 or 777 (not always!). You can also get an "Access Denied" error, if you didn't chmod the file or a directory correctly.
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What is the path to PERL (interpretator)?
The perl path is the very first line in every .cgi or .pl file. Usually it looks something like this #!/usr/bin/perl. Make sure that the path is correct, otherwise you'll get an error. If you don't have the telnet access, simply email your tech support and ask them.
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How can I remotely access my e-mail?
You can access webmail from any computer that has a web browser by going to http://yourdomainname:2095. A dialog box will pop up and simply ender the username and password to the email account that you wish to view emails.
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How Do I Set up Streaming Audio and Video?
To stream RealAudio or RealVideo, Copy your encoded RealAudio and RealVideo files (files with the .rm and .ra and .mp3 extensions) to your Virtual Private Servers using FTP. Be sure to FTP these files in Binary mode.
Use a text editor to create a metafile containing a RealAudio or RealVideo URL. For example, the contents of your metafile should be in the following form:
http://YOUR-DOMAIN.NAME/path/filename.ram
Save the metafile as a text file with the .ram extension. For example:
filename.ram
Then FTP this file to your Virtual Private Servers in ASCII mode (because it is a text file).
In your HTML document, reference the metafile in a hyperlink. For example:
You can use relative or complete paths. If you use complete paths, you must include both the hostname and the complete path.
When a user clicks on the link, the audio/video file(s) begin to download. The RealPlayer begins playing after a few seconds; it does not need to wait for the entire file to be downloaded.
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Why Does My Web Page Not Load?
If you find yourself unable to reach your Web site, please make a note of any and all error messages that you may encounter. These will be invaluable to us in determining where the problem is occurring. If you do not get an error message, then simply wait until the action times out, if possible, and tell us so when you contact us.
Helpful Hints:
Try to reach HostingBegin's home page. Since this server is invariably up and running, it is a good indicator as to the nature of the problem. If you are unable to reach http://www.hostingbegin.com , then the problem is most likely an internet problem or a domain name registration problem, not a server problem.
Try clearing out the 'Cache' of temporary internet files and the 'History' folder on your Web browser, since these can result in the viewing of older, non-updated versions of your Web site. Also, try hitting the 'refresh' or 'reload' button a few times.
Try entering the IP address for your account and see if this brings the account up. If the IP works and the domain name does not, then we could be looking at an InterNIC or Domain Name Server (DNS) problem rather than a problem with the servers.
See if you can reach any site at all, or determine if you are unable to reach sites at random or specific areas of the country. This can aid in determining if the problem is internet or server related.
Call a friend who uses a different ISP, and find out if the site is accessible to them. This can indicate whether or not the problem is connection- or ISP-related.
Be aware that, in some cases, the rest of the internet may be able to reach your site just fine, whether you can reach it or not.
Also be aware that there are COMMON internet slowdowns all the time, and often connection problems that resolve themselves in time. The nature of the Net is that it is very unstable and subject to change at any time.
Go to the http://whois.net and do a WHOIS Query on your domain name. Make sure it is correctly pointing to the HostingBegin name servers (listed at the bottom of the record), and that the domain is not 'ON HOLD'.
If you are getting a 'Forbidden: You do not have permission to access / on this server' message, your account may be misconfigured or disabled. The only step you can take in this case is to contact our support team at support@hostingbegin.com for help with 'Forbidden' accounts.
Give the problem some time. Sometimes and hour or two of patience will pay off.
Be sure to note the time the problem first began.
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Does hostingbegin support JSP pages?
All HostingBegin accounts support Java Applets and Java scripts, however, we do not support Java Servlets.
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Does HostingBegin.com offer a 30-days money back guarantee?
Yes. We offer a 30-day money back guarantee on the purchase of our Hosting Plans. The setup fee is excluded from this offer.
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Domain -
What is domain name?
A domain name is the label used to identify your Web site, for example HostingBegin.com. It usually describes some aspect of your site and is easier for your visitors to remember than your Web address, also known as your IP address.
In order for visitors to access your site on the Internet, you must select a unique domain name and register it with an accredited domain name registrar. Hostway can assist you with this process.
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Why do I need a domain name?
If you have a website, a domain name is almost essential. Without a domain name, your visitors would have to enter your IP address, and it is much easier to remember a domain name than a long string of numbers
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What is DNS (Domain Name System)?
A system that allows web site addresses to be in words instead of numbers. A web site address (also called an IP address) is actually a series of numbers and dots, like this: 132.54.8.79. Instead of remembering those numbers, you might type in words like this: www.example.com. The DNS system would match those words to the correct IP address and bring you to the web site.
HostingBegin.com DNS (Domain Name Server - example nameserver) names:
Primary: ns1.domain.com
Secondary: ns2.domain.com
Tertiary: ns3.domain.com
Please check with our customer support team for the nameserver.
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What if the domain name I want is already taken?
Because every domain name must be different, sometimes another individual already registers the domain name you want. If this is the case, you would have to use alternative domain name by adding prefixes and suffixes to the domain name you originally entered.
Domain Name Format - A domain name is a random composition of case insensitive English letters, numbers and the hyphen. The string cannot exceed 67 characters in length. The hyphen ('-') cannot appear at the beginning or the end of the character string. For example, 'eat-at-joes.com' is a valid domain name, '-eatatjoes.com' is not valid
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What characters can I use in my domain name?
Domain name can only use letters, numbers, and hyphen (‘-‘)
Space and other symbols are not allowed.
Domain names are not case sensitive.
Domain with .com, .net, .org cannot exceed 67 characters.
Domain name with .biz cannot be less then 2 characters.
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How do I renew my domain name?
You can renew your domain by making payment to the domain invoice we sent to you.
If you don't receive the invoice, you can contact sales@hostingbegin.com
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How can I change my domain name info?
You can email us at support@hostingbegin.com and we will process you application on changing your domain name info.
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What is a registrant of a domain name?
The Registrant is the entity, which is the legal registrant of the name, and is tracked by the registrar for your security and so that no other organization or entity can request changes to the name. It is standard practice to use your full company or organization name as the Registrant of Record. If there is no company name, the name of the individual registrant can be used. Ensure that you have filled in the correct information in your registration form especially on the domain name you wish to register. After the form is submitted and the domain name is registered, no changes can be made and the payment made for domain registrations are nonrefundable.
Note: that you are not leasing the name and we take no ownership interest in your names. We do not require any advertising on your site or anything of the sort. You will be the owner of the domain name we register for you. Your ownership information will show up whenever someone searches that domain name at our site, at the VeriSign/NSI site and everywhere else that provides domain search services. Registration contracts at some of our competitors including VeriSign/NSI imply you are not the owner of the name you are registering and that it could be revoked for a variety of reasons. Be forewarned.
Any changes on the registrant record will cost an amount of $30.00 for having the registrant information changes. This does not include the extension of your domain name as ICANN Organization is implying the charges.
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How do I transfer a domain name from another registrar?
To transfer your domain name to HostingBegin.com, please email us at support@hostingbegin.com
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How do I choose a domain name?
Although you cannot really make a mistake while choosing a domain name, there are some things to keep in mind. Is it easy to remember? Does it accurately reflect your website? Is it hard to spell?
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What do I do after I register a domain name?
In order to use your domain name, you will eventually need a website. Otherwise, it would be like having a sign with no building to put it on. To make a website, you need a place to put your website files.
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How long does it take for the new domain name information to show up on the global Whois record?
The root zone files that tell the world “Who” owns a domain are only updated about once a day - so your new domain information should be visible to the world in less than 48 hours from the time you registered it. Until then, it looks as if that domain name has not been registered but no one else can register it as it has already been reserved for you.
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I noticed that I am not listed as administrator, tech contact, or billing contact. Does this mean I don't own the domain name?
The administrative, tech and billing contacts are not important in the domain name information. It is the Registrant (You, our customer) that owns the domain name. If necessary, we can change the admin, tech or billing contact to be updated under your name, however we would recommend that it be left under our domain administrators name so that we may maintain the domain name for you from time to time. If you want to be listed as the administrator, tech contact, or billing contact, email us at support@hostingbegin.com and we will change it for you without any additional charges.
Can I transfer the name to another domain name registrar (web host) if I am not satisfied with your Hosting service?
Yes, as long as your initial registration is over the gross period of 60 days old (as required by Internic), you may transfer your domain to another registrar (or another web hosting provider). If you registered a free or reduced priced domain name with HostingBegin.com and then decide to cancel this account and request for a refund, the remaining amount will be refunded minus the amount for the setup fees (in which the amount are non-refundable).
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Spam/Virus Filtering -
What is spam?
Spam is flooding the Internet with many copies of the same message, in an attempt to force the message on people who would not otherwise choose to receive it. Most spam is commercial advertising, often for dubious products, get-rich-quick schemes, or quasi-legal services. Spam costs the sender very little to send -- most of the costs are paid for by the recipient or the carriers rather than by the sender.
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Does it run on MAC or UNIX system?
Everything remain the same, we will redirect your DNS to our anti-spam/anti-virus server to enable scanning for virus and spam emails.
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How do viruses being filter?
1. Multi-faced protection
2. Protect against multi-faceted spam, virus, DHA and DoS attacks as they arise
3. Outbreak protection
4. Message velocity monitoring
6. Automatic updates n Flexible virus-handling options
5. Gateway deployment automatically protects users within network
7. Detects presence of viruses
8. Detects type of virus
9. Allows handling of viruses differently by type
10. Hourly update checks
11. Virus infected emails can be: Cleaned , Quarantined , Discarded
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